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Biography: Dianne Gross Percy is the Director of Business Learning & Development within the Continuing Education and Workforce Development office at Vermont Tech. She consults and teaches for businesses, schools, professional groups, and organizations in the United States and Canada. Dianne's practical and interactive seminars focus on strengthening individual and group capacity through training and development in leadership skills, change and conflict management, communication skills, customer service training, and facilitation techniques. Dianne has served as an educator for over thirty-five years and has been recognized for her excellence in teaching. She is a practitioner of Malcolm Baldridge Quality Concepts, the Predictive Index, and DISC. She is a certified facilitator of Development Dimensions International Learning Systems (DDI) and, as a life-long learner herself, has recently completed certificate programs in Crucial Conversations, Veterans on Campus, and Disney's Institute on Quality Service and Employee Engagement. He education includes a B.S. and M.Ed. from the University of Vermont.
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