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Trainer: Kelly Holland
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Biography: Kelly Holland, MHA, is currently the Manager of Patient and Family Experience at the University of Vermont Medical Center. Kelly has an extensive background working in Learning & Development, responsible for the development, coordination, administration and implementation of programs and services designed to assist leaders and staff with professional development. Kelly has served as the outreach liaison for all affiliate hospitals in the UVM Health Network specific to educational opportunities. She has worked with Vermont Technical College as a facilitator for several years, working with various industries to include healthcare and manufacturing. Kelly spent time in the military early in her career working in communications and has extensive experience in healthcare settings as a Director of Organizational Education and Effectiveness, Learning and Development Strategist, Patient Advocacy and Quality Improvement Consultant. Kelly holds a Bachelor of Arts, with a concentration in Business, and a Master of Healthcare Administration. She is a Certified Instructor for Crucial Conversations, Insights Discovery, Developmental Dimensions International as well as a Certified Master Trainer for Healthier Living Workshops.
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