Discover the importance of the customer voice and partnership in identifying value-added operational activities. Learn fundamentals of process improvement and best practices to assess, monitor and drive operational performance through the XXX method (Lean, Six Sigma, etc.). Learn to identify process issues, conduct data analysis to determine countermeasures and implement process improvement projects efficiently and with expected deliverables. Develop metrics to gauge the success and sustainability of process changes.

What you will learn:

• Understand the importance of customer insights in operational activities
• Review best practices for assessing and monitoring operational performance
• Learn the fundamentals of process improvement using methods
• Conduct data analysis to determine effective countermeasures
• Develop metrics to measure the success and sustainability of process changes

Earn 0.7 Continuing Education Units (CEUs).