This one (1) day course will provide officerswith effective communication tools that willallow them to handle difficult situations andpeople with skill and confidence. Attendees willlearn how to quickly resolve conflict and buildtrust, respond positively to other people'snegative attitudes, and diffuse tense situationswith professionalism. These techniques will helpstrengthen officer safety and lessen the overallstress involved in the field of police work.

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This course contains no sessions