Course Detail: WTPP130 - Communicating with Difficult People

This 30- hour course is completely online, and most students complete it within 8 weeks. As a result of this training students will be able to recognize statements and actions that are likely to provoke difficult behavior in others, describe basic communication skills including paraphrasing, asserting, and questioning, describe techniques to maintain emotional control under pressure, and describe skills which promote merging with and managing conflicts.

Click on the date you wish to attend and follow the prompts on the yellow buttons to complete the registration process.



STIT Funding available if you are a Utah resident. Please click here to apply!

Please select a session from the list below

This course contains no sessions
Click here to be notified about the next scheduled program.