Courses

Creating a workplace where everyone feels respected, valued, and able to contribute strengthens teams and drives performance. This session highlights how effective organizations cultivate inclusive practices that support collaboration, trust, and engagement across diverse teams. Participants will explore practical approaches to recognizing bias, building cultural awareness, and fostering inclusive interactions-internally and externally. Leave with actionable strategies to support a respectful and high-performing team environment.

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Monday, October 20, 2025, LLCC-Medical District Room 202
Tuesday, October 21, 2025, LLCC-Jacksonville Room 1122
Thursday, October 23, 2025, LLCC-Litchfield Room A100
Thursday, October 23, 2025, LLCC-Taylorville Room 1126

Communication drives workplace engagement. In this session, get more strategic about communication as a professional skill. Tune into your personal communication style and compare it to that of your peers, supervisors, and customers. Learn how to customize your approach and get the best results. Understand what to get right in managing in-person, written, and digital interactions to prevent conflict and promote productivity. Leave with new methods for connecting to others at work and contributing as a high-performing employee.

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Monday, November 3, 2025, LLCC-Medical District Room 202
Thursday, November 13, 2025, LLCC-Jacksonville Room 1122

Stressors at work create opportunities to rethink our responses and habits. In this session, identify challenges in your professional life and what contributes to them. Adopt strategies such as a proactive mindset and what-if thinking to anticipate problems before they arise. Grow your emotional intelligence to improve encounters with peers, supervisors, and customers. Explore how attending to your whole self affects your professionalism and career path. Leave with an action plan that promotes resilience in the face of workplace demands.

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Monday, September 8, 2025, LLCC-Medical District Room 202
Tuesday, September 9, 2025, LLCC-Jacksonville Room 1122
Thursday, September 11, 2025, LLCC-Litchfield Room A100
Thursday, September 11, 2025, LLCC-Taylorville Room 1126

This workshop helps participants understand, communicate with, and engage a multigenerational workforce. Through dynamic discussions, role-play scenarios, and practical exercises, attendees will explore generational traits, communication preferences, and values to foster inclusive and productive workplace relationships. Participants will identify and challenge age-based assumptions, practice inclusive communication strategies, and build action plans to enhance intergenerational collaboration. The session concludes with a focus on leveraging diverse strengths, fostering trust, and promoting mentorship across generations.

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Thursday, November 6, 2025, LLCC-Medical District Room 202

A true professional adds value to their organization. In this session, cross-check your professionalism against best practices. Learn how to positively influence coworkers and customers, relate to diversity, and adapt to various work environments. Understand how to use feedback to improve performance and be seen as a problem-solver. At the end of the session, you will have new tools that help you contribute to a healthy and positive workplace.

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Boost your value at work by being seen as an effective problem-solver. In this session, explore the skills and strategies behind critical thinking - what it is and how to show it. Practice the ability to adopt multiple perspectives, analyze different data, and tackle complex issues collaboratively. Explore techniques for evaluating solutions and communicating them to key stakeholders. Walk away with confidence that you know how to generate improvements to benefit yourself, your team, and the organization.

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Monday, September 22, 2025, LLCC-Medical District Room 202
Tuesday, September 23, 2025, LLCC-Jacksonville Room 1122
Thursday, September 25, 2025, LLCC-Litchfield Room L102
Thursday, September 25, 2025, LLCC-Taylorville Room 1126

Inclusive and cross-generational workplaces are today's professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including the use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer service excellence regardless of title or industry.

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Monday, October 6, 2025, LLCC-Medical District Room 202
Tuesday, October 7, 2025, LLCC-Jacksonville Room 1122
Thursday, October 9, 2025, LLCC-Litchfield Room A100
Thursday, October 9, 2025, LLCC-Taylorville Room 1126