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Biography: Cynthia Shaffer, PHR has over 22 years of HR Management experience in private, public, government, non-profit, and law enforcement organizations. She earned an M.A. in Human Resources Development from Webster University, 1994, an M.Ed. University of Illinois, 1994 and a B.A. in Psychology from Metropolitan State College at Denver. In her current position, she is serves as a human resources manager in a law enforcement environment with responsibility for recruitment and hiring, employee relations, classification, and training. Cynthia has taught classes in the Human Resources Management program at UW Tacoma since it began 10 years ago. She received her Professional Human Resource (PHR) certification in 1997 and specializes in the areas of training, employee relations, organizational development, mediation, conflict resolution, strategic planning, budget, and recruiting. She is a certified training instructor/facilitator in the areas of customer service, quality management systems, coaching and mentoring and increasing human effectiveness.
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