Courses

Learn a simple and practical approach for gaining insight, understanding and knowledge from the study of process behavior. This is not a seminar on statistics and no major math calculations are required. All exercises and case studies will be completed using Excel templates.


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5S is a system for organizing physical and digital spaces that incorporates visual management, status at-a-glance, and standard work principles. While 5S is a foundation of a Lean management system, it has a wide range of applications in other work settings. In this one-hour webinar, participants will gain a firm understanding of 5S through examples, videos, and application, as well as what the 6th S is and how it applies to any industry.


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Critical to Quality (CTQ) trees are a simple but effective tool for translating customer feedback/needs into specific, actionable, measurable performance requirements. While it is used most often in Lean Six Sigma, CTQ trees are useful in a variety of situations: developing a new product, launching a project, becoming more competitive in your market, etc. This one-hour webinar covers the basics of uncovering your customer's CTQs and creating a basic CTQ tree.


This course contains no sessions
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