Course Detail: P_CONRESOL - Conflict Resolution Skills for Leaders: Lessons from Mediation

This two-day interactive workshop will cover conflict management techniques and the basic structure of informal mediation for coaching your team through conflict between co-workers or with other teams, divisions, or clients. The presenters, Diane Kenty and William Logue, have decades of experience as mediators.

Managers can spend 25-40% of their time resolving conflict. No matter where you are in an organization, you will be called upon to help teams, colleagues, customers, and even business partners address divisive issues before they fester and damage good working relationships.

Effective leaders need to manage the inevitable conflict that arises in a fast-paced environment. By identifying problems early and reducing stress, you can foster better teamwork, boost productivity, and build greater organizational effectiveness.

You will learn:

  • How to identify and frame issues for constructive discussion
  • How to use communication skills and interests to brainstorm possible solutions and build agreement
  • How to assess and engage in conflict constructively;
  • How to help air emotions and lower defensiveness; and
  • How to mediate in the moment (5-minute mediator).


 Session Detail:  PP1217CONRESOL (23 seats (96%) remaining)
Schedule: Every day, starting on 12/07/17 and ending on 12/08/17
Times: 08:30am - 04:30pm
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Price: Conflict Resolution Skill Reg Fee : $470.00

Name Additional Resources
Diane Kenty
Diane Kenty
Biography: Diane Kenty Esq., is director of the court ADR program for the Maine trial courts, where she administers and serves on all statewide ADR rosters. She has mediated hundreds of cases over the last 15 years in a wide range of disputes, including commercial, family and divorce, small claims and community conflicts. Diane speaks and writes about mediation frequently and teaches the ADR survey course as adjunct faculty at Maine Law School. Formerly an attorney in private practice in Boston, she has volunteered as a consultant on mediation to the courts of Jordan and Odessa, Ukraine. Diane  Kenty
William Logue
William Logue
Biography: William Devane Logue ("Bill") teaches Negotiation and is Distinguished Practitioner in Residence and Director of Training Programs at the Quinnipiac Law School Center on Dispute Resolution. He is lead faculty for the Center's 40-hour mediation training. He contributed three chapters to the Mediation Practice Book published in 2001 by the Connecticut Bar Association and Quinnipiac Law School. Logue has been a mediator, facilitator, consensus builder, trainer and consultant since 1986. He mediates employment, workplace, commercial, construction, environmental, and other matters. Logue has led public policy consensus building work and facilitation on environmental, nuclear and hazardous waste, transportation and human service issues throughout the northeast. He has designed and led conflict resolution training programs for numerous organizations in the public and private sector. Logue is past chair of the Connecticut Bar Association Alternative Dispute Resolution Section and past co-chair of the Standing Committee on Dispute Resolution in the Courts. Logue is also a past president of the New England Chapter of the Association for Conflict Resolution. He has been appointed as a panelist on several state and federal neutral panels. In 2015 he received the Honorable Robert C. Zampano Award for Excellence in mediation. He is a Director Emeritus and Fellow of the Connecticut Bar Foundation and a Fellow of the American Bar Foundation. William Logue

Facility Detail
Abromson Center, Room 216
88 Bedford St
Portland, ME 04101

Cancellation Policy
A cancellation charge of 100.00% will be assessed on cancellations occurring within 5 days of the start of this session.