Course Detail: P_CONSTCON - Constructive Conflict Resolution

While conflicts are inevitable, anger, holding grudges, hurt, and blame are not.  Conflict resolution can be a growth opportunity.  With the right tools and frame of mind, you can resolve conflicts in a way that benefits everyone involved.  Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand. This workshop covers more productive conflict resolution techniques, starting with how to identify your own conflict reaction style through creating conflict solutions that all parties can support.  The approach calls for conflict to be viewed as a unique problem solving opportunity in which a variety of tools can help maintain that focus. This course is helpful for anyone interested in self-assessment and improvements in his/her conflict resolution skills; managers, supervisors, and human resource managers who need to be able to both model and facilitate conflict resolution between others.

After this workshop, participants will be able to:

  • identify what causes interpersonal conflict
  • view conflict as constructive, rather than destructive
  • understand different conflict reaction styles . . . fighting, smoothing, avoiding, bargaining, and problem solving
  • identify your own and others' conflict reaction styles
  • turn each style into a more productive problem solving situation
  • use an 8-step approach to constructively resolve conflicts
  • set conflict resolution ground rules
  • use effective communication skills that display and enhance mutual trust and respect
  • give constructive feedback
  • reduce defensiveness and break the defensiveness chain
  • eliminate negative attitudes during conflicts
  • use what you have learned to resolve your own conflicts to mediate others

The registration fee includes all materials.

For more information:

 Session Detail:  PP1117CONSTCON (18 seats (75%) remaining)
Schedule: Every day, starting on 11/13/17 and ending on 11/13/17
Times: 08:30am - 04:30pm
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Price: Constructive Conflict Resolution Reg Fee : $275.00

Name Additional Resources
Robert Kenney
Robert Kenney
Biography: Robert Kenney, Ph.D., is president of a training firm based in Lynchburg, Va. Bob delivers workshops through numerous centers for continuing and executive education at major universities such as Duke University, and the Universities of Virginia, North Carolina, and Pittsburgh. Robert  Kenney

Facility Detail
Abromson Center, Room 216
88 Bedford St
Portland, ME 04101

Cancellation Policy
A cancellation charge of 100.00% will be assessed on cancellations occurring within 5 days of the start of this session.