Course Detail: P_USINGFEED - Using Feedback Effectively

Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.

In this workshop you will learn how to:

  • Differentiate between fact and opinion
  • Avoid using verbal hooks that lead to defensiveness and anger
  • Respond to challenging rebuttals and diffuse tension
  • Stay focused and on-track during the feedback conversation
 

We recommend that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision. If you intend to complete the certificate program, please enroll in the program after registering for courses.

The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

The registration fee includes all materials.

For more information:

 Session Detail:  PP1017USFEED (12 seats (48%) remaining)
Schedule: Every day, starting on 10/20/17 and ending on 10/20/17
Times: 09:00am - 04:00pm
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Price: Using Feedback Effectively Reg Fee : $245.00

Instructors
Name Additional Resources
Lynne Richards
Lynne Richards
Biography: Lynne Richards, M.B.A., is founder and principal of Leading Generations, a management and leadership development firm which focuses on coaching, developing, and training leaders and emerging leaders to optimize performance and achieve results. She is an author, past president of Maine ATD, and a member of the National Speakers Association. As a former Department Head Director and manager combined with her 25 years of experience, she brings a wealth of hands-on, real world experience to her workshops and presentations. Her unique blend of humor, energy and practical approach, makes her an invaluable resource for organizations and individuals interested in expanding their skills 'toolkit' and enhancing performance. For more information, please see her website at www.leadinggenerations.com. Lynne Richards

Facility Detail
Abromson Center, Room 213
88 Bedford St
Portland, ME 04101

Cancellation Policy
A cancellation charge of 100.00% will be assessed on cancellations occurring within 5 days of the start of this session.