Course Detail: P_SKILLCON - Skillful Conversations

Whether you are interacting with a colleague, an employee, a boss, or a customer, the one thing you have control over is what you say and how you say it. In this popular and practical workshop, you will have the opportunity to learn and apply critical professional communication skills that will help you develop relationships and get the work done. You'll practice how to get your ideas across, how to meet the other person's needs, and what to do if there is a conflict or difference of opinion.

In this workshop you will:

  • Assess your communication strengths and areas to improve
  • Review the value of enhancing your communication skills
  • Identify the four basic needs of communication
  • Discuss the benefits and challenges of e-mail, phone, and in-person communication
  • Learn and practice specific ways to enhance your body language, tone, and word choice
  • Recognize when a one-on-one encounter becomes difficult for you or the other person
  • Review the key elements of difficult conversations
  • Practice, practice, practice using a model and tools to turn a difficult conversation into a constructive conversation
  • Write and commit to an action plan to apply these communication skills on the job

This course is part of the Certificate Program in Professional Communication. If you intend to complete the certificate program, please enroll in the program after registering for the course.

The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

The registration fee includes all materials.

For more information:

 Session Detail:  PP0917SKILLCON (15 seats (62%) remaining)
Schedule: Every week on Thursday, starting on 09/21/17 and ending on 09/28/17
Times: 08:30am - 03:30pm
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Price: Skillful Conversations Reg Fee : $425.00

Name Additional Resources
Nancy Ansheles
Nancy Ansheles
Biography: Nancy Ansheles, M.Ed., has been owner of Catalyst & Co. in Portland for the past 21 years. She has built trusting relationships and facilitated creative learning programs that deliver results for more than 200 clients and thousands of employees.Nancy holds a Bachelor of Science degree in Communication from James Madison University in Virginia, a Masters of Human Resource Education from Boston University, and a Certificate in Training Design and Delivery from Bryant College. She is also a qualified Myers Briggs Type Indicator instructor, and attends ongoing educational programs to strengthen her skills and keep abreast of current research. Nancy has presented twice at New England Regional Conference of her peers (ATD) and at the International Conference of ATD last May with her co-facilitator, Princy Quadros Mennella on "Brain Hacking: How Emotions and Neuroplasticity Can Improve your Learning Programs." She can be reached through her website Nancy Ansheles

Facility Detail
Abromson Center, Room 216
88 Bedford St
Portland, ME 04101

Cancellation Policy
A cancellation charge of 100.00% will be assessed on cancellations occurring within 5 days of the start of this session.