Course Detail: P_SUPCOMP_ONLINE - Supervision: Comprehensive Program - Online

Contact Hrs/CEUs: 36/3.6


Typically, it is not the content of the work or tasks that cause problems with supervisors and managers. It's the interactions with people; it is shifting one's focus from doing the work to getting the work done through others. Throughout the seven classes, we will build on your mastery as you practice supervisory competencies that lead to effective supervision.

  • Going from Peer to Boss - We will explore the various roles, characteristics, and expectations of supervisors through discussions, real life case scenarios, and self-assessments.

  • Building Engagement - Successful work is about creating results together. In this session we will explore how building trust, having coaching conversations, and working through conflict will contribute to building an engaged staff.

  • The Art of Feedback - Giving and receiving feedback is a core skill of supervision. Whether you are managing an individual or team's performance, understanding how to formulate feedback and receive feedback is critical.

  • Delegation - Knowing when, what, who, and how to delegate is critical to the success of any supervisor. In this session we will explore why a supervisor may or may not delegate, what and what not to delegate, a strong delegation process, and how to follow-up.

  • Performance Management - We will explore the accountability pathway, causes and interventions for suboptimal performance, building a pathway for appropriate and effective corrective action, and dealing with difficult employees and their forms of resistance.

  • Coaching to Transform Performance - In this session we will learn how to use powerful questions to move staff to a self-directed, solutions-oriented process and apply the model for having effective coaching conversations.


Who Should Attend: 

This course is designed for people who are new to supervising others, or who have been supervising for a while and need to brush up on foundational people skills. Students in this class will learn together for all seven sessions. 

The registration fee includes all materials.

For more information:


 Session Detail: PO0122SUPCOMPONLINE (17 seats (85%) remaining)

Schedule: Every week on Tuesday, starting on 01/18/22 and ending on 03/08/22 (Skip 02/22/2022).
Times: 06:00pm - 09:00pm
Class Registration Fee : $1570.00


Name Additional Resources
Janet LaFlamme

Facility Detail


Cancellation Policy

A cancellation charge of 100.00% will be assessed on cancellations occurring within 5 days of the start of this session.