Course Detail: P_CONSTCON_ONLINE - Constructive Conflict Resolution - Online
Contact Hrs/CEUs: 8/0.8
While conflicts are inevitable, anger, holding grudges, hurt, and blame are not. Conflict resolution can be a growth opportunity. With the right tools and frame of mind, you can resolve conflicts in a way that benefits everyone involved. Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand. This workshop covers more productive conflict resolution techniques, starting with how to identify your own conflict reaction style through creating conflict solutions that all parties can support. The approach calls for conflict to be viewed as a unique problem solving opportunity in which a variety of tools can help maintain that focus.
Learning Objectives:
Identify what causes interpersonal conflict
View conflict as constructive, rather than destructive
Understand different conflict reaction styles . . . fighting, smoothing, avoiding, bargaining, and problem solving
Identify your own and others' conflict reaction styles
Turn each style into a more productive problem solving situation
Use an 8-step approach to constructively resolve conflicts
Set conflict resolution ground rules
Use effective communication skills that display and enhance mutual trust and respect
Give constructive feedback
Reduce defensiveness and break the defensiveness chain
Eliminate negative attitudes during conflicts
Use what you have learned to resolve your own conflicts to mediate others
Who Should Attend?
This course is helpful for anyone interested in self-assessment and improvements in his/her conflict resolution skills; managers, supervisors, and human resource managers who need to be able to both model and facilitate conflict resolution between others.
The registration fee includes all materials.