Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.
- • Differentiate between fact and opinion
- • Avoid using verbal hooks that lead to defensiveness and anger
- • Respond to challenging rebuttals and diffuse tension
- • Stay focused and on-track during the feedback conversation
The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
The registration fee includes all materials.
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