Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.
In this workshop you will learn how to:
- Differentiate between fact and opinion
- Avoid using verbal hooks that lead to defensiveness and anger
- Respond to challenging rebuttals and diffuse tension
- Stay focused and on-track during the feedback conversation
We recommend that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision. If you intend to complete the certificate program, please enroll in the program after registering for courses.
The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
The registration fee includes all materials.
For more information:
- Registration & Policies