Making the transition from staff member to supervisor can be challenging. This course is designed to address some of those unique challenges. Through self-assessment and case studies, participants will determine their preferred supervisory style and identify ways to modify it to bring out the best in others.
You will learn:
- Communication strategies to enhance your confidence, assertiveness, and influence
- How your supervisory style affects others and how modification may achieve better results
- How to deal with passive-aggressive or resistant employees
- Interpersonal techniques that pinpoint the "real" issues in resolving conflict
The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
The registration fee includes all materials.
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