Making the transition from staff member to supervisor can be challenging. This course is designed to address some of those unique challenges. Through self-assessment and case studies, participants will determine their preferred supervisory style and identify ways to modify it to bring out the best in others.
You will learn:
- Communication strategies to enhance your confidence, assertiveness, and influence
- How your supervisory style affects others and how modification may achieve better results
- How to deal with passive-aggressive or resistant employees
- Interpersonal techniques that pinpoint the "real" issues in resolving conflict
We recommend that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision. If you intend to complete the certificate program, please enroll in the program after registering for courses.
The University of Southern Maine is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
The registration fee includes all materials.
For more information:
- Registration & Policies