The Fred Factor Mindset - Elevating Service and Culture in Dietary Services

This course is a guided book-study and professional reflection based on The Fred Factor by Mark Sanborn. It focuses on leadership, service excellence, personal accountability, communication, and relationship-building within foodservice and healthcare environments. Purchasing the book from your retailer of choice is a mandatory component of this course and not included in the fee paid to UND.

By the end of the course, students will be able to describe the four principles of The Fred Factor and how they can improve service excellence in foodservice; recognize leadership skills and behaviors that empower dietary team members; identify opportunities to add value to residents, patients, and co-workers; apply service excellence principles within their dietary departments; and complete a personal assessment and identify one action goal.

Students will have access to this online course for up to six (6) months.
Upon completion of the course, you will be able to print documentation of completion for 10 hours of General CE.

Session Details

Schedule:

Once the course is paid in full, access is typically granted within 3-5 business days after payment is processed. You will have up to 6 months to complete your course. Work at your own pace.

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Price:

Course Fee : $100.00

Cancellation Policy

Cancellations can be made by completing our online Withdrawal Form. There are no refunds after registering for this course.

Instructor or Facilitator

Name

Additional Resources

Angela Brekken

Angela Brekken
Instructor

No biographical information available

Julie Zikmund

Julie Zikmund
RDN, Associate Director

More Info:

Julie Zikmund, MPH, RDN has over 30 years of work experience in the areas of nutrition and public health and has mentored many students from CDM, CFPPs to RDN students. She has been part of the faculty at the University of North Dakota since 2000. Julie is currently the Associate Director in the Office of Extended Learning at the University of North Dakota. Her new scope of work involves online learning courses for all types of learners, including the training of CDM, CFPPs across the nation through the University of North Dakota. In her professional career, she has worked in a wide variety of practice settings, but seeing budding students grow into competent professionals has been the most rewarding and impactful part of her career. She believes in building a legacy for other nutrition professionals to follow. Julie graduated with her bachelor's degree in 1992 from the University of North Dakota and earned her Master's degree in Public Health from Tulane University in 2000.