Enhance your communication abilities through active listening. You will learn various techniques, including paraphrasing, reflecting and summarizing, to demonstrate understanding and empathy when engaging with others. Through interactive exercises and practical demonstrations, develop the ability to maintain eye contact, ask open-ended questions and provide constructive feedback. Upon completion, you will have the tools to foster better understanding, build stronger relationships and improve overall communication effectiveness in both personal and professional contexts.

Earn 0.2 Continuing Education Units (CEUs).