Effective communication is vital to a supervisor's success. It's not just technical skills and work ethic that counts, but the ability to convey information, ideas and enthusiasm to others. It's knowing how to listen and speak, build rapport and motivate a team to perform desired actions. Effective communication saves time and money while fostering e productive relationships. Through hands-on activities, learn to apply the concepts and techniques learned to improve your interpersonal communication skills with managers, employees, coworkers and customers.

What you will learn:

• The importance of communication skills in business
• Communication styles and barriers
• Ways to communicate needs in a concise manner
• Strategies to give criticism, praise and feedback
• Listening skills
• Approaches to dealing with internal and external presence
• Presenting to supervisors and upper-level management
• Effective meeting skills

Earn 0.4 Continuing Education Units (CEUs).