Get more strategic about communication as a professional skill. Learn how to customize your approach and get the best results. Understand how to manage interactions to prevent conflict and promote productivity. Describe core principles of effective communication and their importance in professional life. You will learn to understand how individual styles and preferences shape communications at work, apply specific strategies to enjoy focused, intentional communication with coworkers, supervisors, and customers, and understand when and how to engage in tough conversations about issues that could negatively affect an individual or an organization's professionalism.