Learn to improve your customer service skills to enhance your career skill set, improve productivity and increase your organization's success. You will take away some extraordinary customer service techniques you won't find anywhere else. Customer service is essential for business. With the increase of technology, the short moments of human interaction with customers becomes even more important. Whether it relates to retaining customers, serving your audience or turning inquiries from potential customers into sales, good customer service is one of the central factors in organizational success. Offered in partnership with LERN.