Course Detail: CONF - Conflict Management
An average manager can spend more than 20 percent of their day engaged in or reacting to a conflict situation. No matter what your position, conflict management skills can positively correlate to higher earnings and promotion. This online course will help you understand conflict, analyze and evaluate real cases, and create your own dialog for successful conflict management. This course is included in the Workplace Conflict Solutions Certificate course, and the Certificate in Workplace Communication course.