This professional development course focuses on equipping participants with essential skills to navigate challenging interpersonal interactions effectively. Over the course of four hours, attendees will learn strategies and techniques to manage and de-escalate tense situations, facilitate open communication, and reach mutually beneficial resolutions. Through interactive simulations and practical case studies, participants will gain confidence in addressing sensitive topics, managing emotions, and fostering a more collaborative and respectful workplace environment. This course is designed to empower leaders at all levels to handle difficult conversations with clarity, empathy, and professionalism.