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Cross Cultural Management

The FIT / ICCM Professional Certificate in Cultural Competence enables professionals to develop essential knowledge and skills for cultural competency, change and development, and leadership in our diverse world. From global boardrooms to local communities, the demand for cultural competence can be observed in government, health care, human services, business, tourism and hospitality, education, and the military. Almost all professionals in our global community need to interact with people from different cultures, regardless of local or international contexts. Participants in this program will learn to recognize, respect, reconcile, and realize different cultural values. They will learn to use their new knowledge to work in diverse workplaces, create culturally-appropriate change and development initiatives, and work internationally.

Delivered completely online by Continuing Education at Florida Institute of Technology, the Institute for Cross Cultural Management, and the Institute for Culture and Adaptive Leadership, the Professional Certificate in Cultural Competence includes five three-week on-line courses.

Continuing education credits are awarded by SHRM, HRCI, and FIT.

What is Cultural Competency?

Cultural competency is a learned skill set which enables professionals to adapt to diverse socio-cultural settings, and in some cases, without prior knowledge of the specific cultures involved. The skilled culturally competent leader, operates effectively in diverse workplaces, on global teams or international assignments. Our approach to cultural competency includes a fundamental knowledge of cultural dynamics, using a framework to understand and analyze cultural differences, and an approach to reconcile cultural dilemmas.

Why is Cultural Competency So Important?

Culture influences everything we do, from the food we eat to how we interact with others. Whether in a board meeting, customer service interface, or working with persons from different countries for business development, when two or more people from different cultures interact, the chances for misunderstandings, increases significantly. Viewing situations through a cultural lens helps people to interpret and validate the beliefs and values of others. People who are equipped with cultural competency skills are more effective leaders, team members, service providers, and colleagues. New and reconciled solutions to common workplace issues are developed through the recognition and respect for seemingly opposing cultural values. These approaches enable people with different cultural orientations to work together in cooperation rather than conflict.

Who needs the Certificate in Cultural Competency?

Who needs the Certificate in Cultural Competency? Individual professionals are invited to enroll in the on-line Certificate at any time. Course offerings for 2017 are listed at: https://register.fit.edu/jsp/index.jsp?categoryId=10053. Individuals may use the certificate for continuing education credit. They may use the learning from the certificate to enhance their professional development and daily leadership skills and practices. Our Certificate and its courses are approved for continuing education credit by SHRM, HRCI, and FIT Continuing Education.

Organizations (Business, Communities, Governments, Health Care, Education, Military, Tourism and Hospitality, and others) operating in our diverse global world are encouraged to contact us to discuss custom courses and certificate. We can discuss how our Certificate and its courses may be designed to fit your training and development needs. We offer group rates and customized programs.

Professional Associations may use the Certificate to provide professional development opportunities for their members. One or all five courses may be custom designed for association members’ learning needs.

Three Ways to Join

  1. Our general curriculum open cohort is designed for anyone looking to increase their cultural competency skills. This program may be delivered to any size of group from a variety of workplaces around the world.

  2. Our general curriculum closed cohort is for those organizations or corporations wanting in increase the cultural competency of their membership including employees, volunteers, professional sections, etc.

  3. Our customized curriculum closed cohort meets the specific needs of organizations or corporations. The content of each of the courses reflects situations frequently encountered by the organization. The customized curriculum closed group sessions may integrated into a corporate employee orientation or professional development training program.
Courses - Click on the session to register.

COMMUNICATION SKILLS FOR GLOBAL VIRTUAL TEAM MANAGERS - ICCM1003 Defines global virtual teams (GVTs) and how managers can communicate effectively within them. Enhances human resource professionals' knowledge of communication skills within traditional teams and GVTs, and presents challenges managers need to recognize and effectively respond. Topics include the challenges managers of GVTs face and guidelines for successful communication.

To register and receive immediate access to this online open enrollment course please click here.

 



May 1, 2018 to April 30, 2019, CourseWebs
CROSS-CULTURAL COMPETENCE WORKSHOP - PDP0755 Develops core skills that enable individuals to communicate and interact more effectively with culturally diverse coworkers, suppliers and customers.Increases awareness of the cross-cultural challenges to effective international business. Provides practical and intuitive solutions and serves as a foundation for region-specific cultural training.


This course contains no sessions
Click here to be notified about the next scheduled program.

CROSS-CULTURAL EQUIVALENCE: CONDUCTING GLOBAL ASSESSMENTS - ICCM1002 Illustrates the concept of cross-cultural equivalence based on current leading research. Includes conducting international selection, program evaluations and climate surveys. Shows measurement as a necessary component to a successfully integrated global HR system, without which meaningful comparison is impossible. Covers knowledge about the decisions surrounding measurement in multiple countries and how to avoid common pitfalls.

To register and receive immediate access to this online open enrollment course please click here.

 



May 1, 2018 to April 30, 2019, CourseWebs

CROSS-CULTURAL INFLUENCE TACTICS: AN INTRODUCTION FOR HR MANAGERS - ICCM1001 Explores cultural dimensions applicable to human resources professionals and how to use them as a framework for using influence tactics. Includes outcomes of effectively using influence tactics, direction of influence and the importance of taking an individual approach when using influence tactics.

To register and receive immediate access to this online open enrollment course please click here.

 



May 1, 2018 to April 30, 2019, CourseWebs
CULTURE FOR BUSINESS - PDP0757 Showcases approaches to day-to-day and strategic challenges affecting successful leadership and cooperation. Shows how the connection between the development of people (first as individuals, then teams and then across the organization) and the constant renewal of talent and motivation of the workforce distinguishes high- from low-performing organizations. Emphasizes the importance of leaders' and managers' behaviors and actions that lead to a supportive climate that respects and reinforces creativity and innovation.


This course contains no sessions
Click here to be notified about the next scheduled program.
GLOBAL LEADERSHIP: INFLUENCING ACROSS BORDERS - PDP0756 Develops culture-general leadership skills that enhance effectiveness regardless of culture. Teaches strategies and skills to build trust and credibility in global leadership teams.


This course contains no sessions
Click here to be notified about the next scheduled program.

LEADING GLOBAL TEAMS - ICCM1000. Teaches how adequate planning and preparation to ensure future success has taken place before forming an international team. Acts as part of a series on forming and leading culturally diverse teams. Introduces a calibration tool for self-assessment, models of excellence, key concepts that affect decision-making and practical case studies to demonstrate understanding and embracing cultural differences.

To register and receive immediate access to this online open enrollment course please click here.

 



May 1, 2018 to April 30, 2019, CourseWebs