Who Should Attend

Since aviation management affects every individual and department, professionals working in various capacities across the aviation industry can benefit from this knowledge including:

• Business aviation and corporate flight department managers
• Corporate pilots taking on new management rolls in their corporate flight department
• NBAA members working on their initial Certified Aviation Manager (CAM) or needing points for CAM renewal, Professional Development Program (PDP), and Schedulers and Dispatchers Professional Development Program (SPDP)
• Professionals working in the industry looking to advance their understanding of business aviation operations

Course Objectives

This course is currently pending approval for satisfaction of NBAA AF4 Learning Objective.

Upon completing the course, students should be able to demonstrate a comprehensive and broad-based understanding of the following topics:

• Customer characteristics, desires, and needs
• Passenger service components
• Basic operational capabilities of equipment, and its use in various environments
• Options available to conduct business using the best types of communication and information systems (e.g., video conferencing, in-flight internet)
• Cabin security protocols
• Standard operating procedures and practices
• Applicable regulation requirements

Course Information

This is an online asynchronous instructor facilitated course with weekly modules and assignments, but no scheduled meeting times. Students should plan to spend approximately 10-15 hours per week working through the course. Coursework is web-based with no additional software required, although a reliable internet connection is recommended. All courses open 48 business hours in advance of each start date, and must be completed by their scheduled end dates. Digital certificates are available upon successful completion of individual courses. Printed certificates are mailed only upon completion of a full certificate program.