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Instructor: Stephanie Douglas
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Biography: Stephanie Douglas, Ph.D. is a professor in the Management and Technology Department with the Embry-Riddle Aeronautical University College of Business. She teaches courses in leadership, change management, strategic decision-making, and organizational resilience. Her research focuses on organizational effectiveness, systemic leadership development, organizational resilience, strategic change management, and human capital management strategy. She has been published in the International Journal of Aerospace Psychology, Journal of Marketing Analytics, Development and Learning in Organizations and Strategic HR Review. Through various organizational partnerships, Dr. Douglas also serves as an organization development and change management consultant focused strategic organizational transformations to optimize human capital, organizational resilience, and improve organizational effectiveness. She has worked with private and commercial aviation sectors, Fortune 500 companies, as well as non-profit organizations and military units. |
Courses by this instructor
Compensation and Reward Programs [CE 2145]
Compensation and Rewards Programs is designed for managerial personnel who will evaluate compensation for the corporate flight department using bench-marking surveys and consider corporate policy and total compensation packages to attract and retain employees.
August 1-28, 2025, Online
October 1-28, 2025, Online
Customer Service Programs [CE 2153]
Customer Service Programs is designed for corporate flight department employees who will maintain cabin information systems and passenger service items in accordance with manufacturer's specifications and pertinent regulations in order to ensure reliability, comfort, and effective service.
September 1-28, 2025, Online
Employee Training Programs in association with NBAA [CE 2142]
Employee Training Programs is designed for corporate flight department personnel who support technical training for all personnel within the flight department.
August 1-28, 2025, Online
Human Factors for Corporate Aviation [CE 2125]
Human Factors for Corporate Aviation is designed for business aviation specialists who want a solid understanding of human factor issues in flight, communication, situational awareness, decision-making, team effectiveness and safety management working environments.
October 1-28, 2025, Online
Performance Reviews and Feedback Systems in association with NBAA [CE 2144]
Performance Reviews and Feedback Systems is designed for corporate flight department personnel to supply the skills and knowledge needed in conducting regular performance reviews.
September 1-28, 2025, Online
Workload and Management Staffing in association with NBAA [CE 2141]
Workload Management and Staffing is designed to help managers determine staffing needs for the corporate flight department by assessing workloads to make efficient use of corporate assets.
September 1-28, 2025, Online