Micro Course Information: CMSP180 - Courageous Conversations
When using the phrase, "Courageous Conversations," most people associate it with an unmet need or conflict. We struggle to approach a supervisor to explore a promotion, a raise, or an alternative work arrangement. We worry about how to give feedback to others and how to respond when feedback is given to us. And most of us tend to avoid conversations that involve conflict, e.g. informing a supervisor the workload among your team in imbalanced or telling a co-worker that his/her perfume, cologne, or body spray is too strong.
In this micro course, you will learn strategies to prepare yourself to be compassionate, curious and confident to hold ANY conversation. Additionally, you will learn to re-frame perceived conflict into an opportunity to improve both your own behaviors and those of others.
After successfully completing this micro course, you'll be able to:
- - Develop the skills required to participate in courageous conversations
- - Improve levels of confidence for engaging in courageous conversations
- - Create opportunities to engage in courageous conversations within the workplace, including "managing up," supporting peers, and engaging those you supervise
Micro Course Outline:
Unit 1 - Review the key factors of courageous conversations, demonstrate the components of active listening in a conversation, practice having a Level 3 conversation, and examine your own judgments.
Unit 2 - Identify key skills to give and receive effective feedback, employ words and phrases to motivate others, and develop a solution-seeking mindset.
Unit 3 - Explore how to hold a sensitive workplace conversation, craft upward feedback, and practice courageous conversations to build confidence.
This micro course is 100% online, features 15 hours of engaging content, and is self-paced over 4 weeks. You will receive access to the micro course on the 1st of the month, but you are free to work through the material when it works best in your schedule! More information is available on our CareerPLUS website or on our FAQ page.
This micro course counts towards the CareerPLUS Professional Speaking badge.