Micro Course Detail: LDEM120 - Conflict Management

Not all conflict is bad. Conflict can be constructive and even productive, which can result in positive changes for an organization. In this micro course you will identify your personal conflict resolution style and uncover how to recognize others' conflict resolution styles, so that you can have effective conversations, even in the presence of unease. 


You will also develop your own personal conflict resolution toolkit that you can apply immediately in your workplace to help your team move toward organizational success. Your learning from this micro course will be invaluable to you as you move forward in your career; not only will you enrich your own life but you will also strengthen your ability to effectively manage conflict.  

After successfully completing this micro course, you'll be able to:    

  • Analyze the key practical concepts of conflict management and resolution. 
  • Assess your own conflict management style and develop the ability to identify others' conflict management styles. 
  • Examine and apply conflict resolution approaches.

This micro course is 100% online, features 15 hours of engaging content, and is self-paced over 4 weeks (October 1-28).  You will receive access to the micro course on October 1, but you are free to work through the material when it works best in your schedule!

Course outline:

Unit 1 - Understanding Conflict   

Unit 2 - Assessing the Five Approaches to Conflict Management   

Unit 3 - 6 Steps to Conflict Resolution in the Workplace  

Unit 4  - Developing Your Personal Conflict Resolution Toolkit 

For a preview of this course, please check out this video:

Available Sessions