Kyle Ternes has been motivating employees and encouraging exceptional customer service for businesses through training with TrainND Northeast for over 10 years. The Devils Lake, ND native retired from a 27-year career with the North Dakota Highway Patrol (NDHP) in 2018 at the rank of Captain. His experience with management and business started when Kyle attended Lake Region State College and Mayville State College, earning a Bachelor of Science degree in Business Administration with specializations in Marketing and Management. Later, Kyle went on to serve a total of 17 years in various management positions at the command level with the NDHP. The skills he gained serving the NDHP, his passion to help others succeed, strong work ethic, and ability to encourage others is a phenomenal combination - a definite asset to many of TrainND's workforce training programs.

Since starting as a trainer with TrainND Northeast, Lake Region State College's workforce development department, in 2011, Kyle has had the opportunity to successfully conduct training for businesses in the following topics:

• - Leadership
• - Bring Your 'A' Game
• - The Golden Rule
• - Motivating Employees to Be Their Best
• - Meetings and Delegation
• - Ethics
• - Diversity Awareness
• - Generational Differences
• - Coaching
• - Managing the Work of Your Direct Reports
• - Communications
• - Conflict Resolution
• - Leading Others Through Change
• - Time Management
• - Team Building
• - Customer Service
• - Emotional Intelligence
• - Report Writing, and
• - CDL Permit Prep.

In addition, Kyle is a certified Development Dimensions International (DDI) facilitator. However, no matter the topic, Kyle's enthusiasm while facilitating a training always shines through.

Kyle and his wife reside in Devils Lake, ND, where they can be seen serving the community along with any of their four children; in part, through a new small business of his own.