This course develops communication theories and interpersonal skills essential for conflict resolution. Students strengthen durable skills such as collaboration, problem-solving, and emotional intelligence while learning to analyze, manage,and de-escalate interpersonal conflict. Content emphasizes ethical decision-making and the influence of culture, power, and emotion on communication. The learning experience requires approximately 45 hours and prepares learners to apply conflict management strategies across personal and professional settings. Successful completion of course assignments with an overall score of 80% or higher qualifies learners to earn the microcredential and a verified digital badge.

Course Expectations:

Noncredit students are expected to complete the course requirements for the graduate-level program courses. Graduate level courses involve advanced material and higher expectations for course achievements/performance. It is expected that all students enrolled in the graduate-level program courses, including noncredit students, will meet the expectations set forth in the course requirements. Additional information and discussion about the expectations for your participation in the course as a noncredit student will be provided by the individual course instructor.

Learning content requires approximately 45 hours to complete. To successfully complete the microcredential and earn a digital badge, you must complete course assignments and receive an overall score of 80%.